When you change your mind for not to participate in any on the enroll event\examination, a refund can be requested. Refunds are issued to the payment method used at the time of payments made by you.
Refunds are only allowed in case you have changed your mind and still the event\examination is active. Once the event\examination has lapsed no refund request should be entertained whatsoever may be the cause. In case you still want to participate in the event\examination but have missed the schedule, you can always re-schedule the event\examination as per your convenience, provided you have enough time to complete the event\examination within the time frame as governed by the individual event\examination.
|Mode Used||Payment Method||Refund Method||Refund Time-frame|
|(After the refund is sought and 1stScholar approves the same)|
|1. Payment Gateways||Credit Card/ Debit Card||Credit Card/ Debit Card||2-4 business days|
|Net Banking||Net Banking Account (Credited to Bank Account)||2-4 business days|
|2. Online||NEFT to Bank Account||NEFT to Bank Account||2-4 business days|
|3. Offline||Cheque\Demand Draft||NEFT to Bank Account||2-4 business days|
If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.
Note: If the original payment method you used to make the payment (credit/ debit card) is no longer valid, we'll issue the refund through a account payee cheque in name of the payer\parent(s).When we receive a payment failure notice from your bank, we will send you an e-mail asking you to call us. When you call us back, we will collect your name and the address where you want the Cheque to be sent, and proceed with the refund.
You will need to update following information to enable us to process a refund to your account:
Refunds cannot be processed to third-party accounts. The name on your 1stScholar account\Payer should match with the name of the bank account holder.
NEFT refunds will typically be processed in one business day from our end and will be credited to your account in two business days.
All cheque refunds will be in form of "at par" State Bank of India. State Bank cheques are cleared locally in the all major cities in India.If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.
Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.
Note: Once a cheque is issued, 1stScholar will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.
As making payment is always sensitive customer should be very cautious and must remember following terms and conditions while and before making payment:-
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